Booking Terms and Conditions

Before proceeding with the booking of a holiday tour with Himal Eco Treks Pvt. Ltd. (hereafter referred to as “HET”), it is imperative that you, the lead Booker (hereafter referred to as “you”), carefully review and acknowledge the following Booking Terms and Conditions. This agreement establishes the understanding and obligations between you and HET.

By booking a tour with HET, you signify your acceptance of these terms and conditions. It is crucial to thoroughly read and comprehend the content herein, as it outlines the guidelines and expectations governing your holiday experience with HET.

Should you have any questions or require clarification on any aspect of these terms and conditions, please do not hesitate to contact us before finalizing your booking. Your agreement to these terms demonstrates your commitment to adhering to the established guidelines and ensures a smooth and enjoyable holiday experience with Himal Eco Treks Pvt. Ltd.

1: Booking, Payment and Refund

1.1 Booking Confirmation and Payment:

To secure your tour with Himal Eco Treks Pvt. Ltd. (HET), a standard procedure involves a 20% down payment of your total trip cost. The remaining balance is expected to be settled at least 10 days before the scheduled departure date. We acknowledge the importance of flexibility, and as such, we are open to accommodating variations in the payment schedule through mutual understanding.

1.2 Payment Methods and Credit Card Service Fee:

When opting for the convenience of card payment (Credit/Visa/Master/American Express), please be aware that a 4% credit card service fee will be applied on top of the total payment. To streamline the payment process and avoid additional fees, we recommend considering a cash payment upon your arrival for the remaining balance. This approach ensures a more convenient transaction for both parties.

1.3 Authorized Payment Channels:

Himal Eco Treks Pvt. Ltd. (HET) accepts payments through one of our authorized partners or sales agents. These authorized channels are designated to facilitate secure and seamless transactions. If you have any inquiries regarding approved payment partners, feel free to reach out to us for clarification.

2. Trip Cancellation Policy:

In the unfortunate event of trip cancellation, it is essential to promptly notify Himal Eco Treks Pvt. Ltd. (HET) via email. Please be aware that the following cancellation policies will be enforced:

2.1 Cancellation 14-28 Days Before Departure: In the case of cancellation occurring between 14 to 28 days before the scheduled departure date, a 100% refund* will be facilitated.

2.2 Cancellation 1-13 Days Before Departure: For cancellations within 1 to 13 days before the planned departure, a 20% refund* will not be applicable.

Applicable Only on Nepal Trips:* It is important to note that the specified cancellation policies are exclusively applicable to trips within Nepal. Different policies may apply to trips in other locations.

3. Refunds in the Event of Trip Incompletion:

3.1 No Refund for Incompletion: It is important to note that no refund will be issued in the event of the incomplete execution of the trip. We encourage participants to ensure their commitment to the entire duration of the trip to optimize the experience for all involved parties.

3.2 Refund for Unused Portion Due to Natural Calamities: However, in the unfortunate circumstance of a trip being curtailed due to unforeseen natural calamities, a refund will be facilitated for the unused portion of the trip. We understand the impact that unexpected events can have on travel plans, and we aim to address such situations with empathy and consideration.

4. Booking Cancellation by HET:

4.1 Unforeseen Circumstances and Alternative Trip: Himal Eco Treks Pvt. Ltd. (HET) reserves the right to cancel or reject your booking in the face of unforeseen circumstances, such as war, natural disasters, conflicts, unfavorable climate, and other unpredictable events. In such instances, HET may present you with an alternative trip of a similar standard. If the alternative tour does not align with your interests, HET commits to refunding all monies paid by you.

4.2 Flight Delays and Cancellations: HET does not assume responsibility for any delays or cancellations of flights resulting from adverse weather conditions, road blockages, landslides, or strikes. It is essential to note that any additional expenses incurred during such periods, including accommodation or alternative transportation, will be your responsibility.

5. Travel Documentation and Legal Compliance:

5.1 Valid Passport, Visas, and Travel Insurance: It is your responsibility to ensure that you possess a valid passport with at least 6 months of validity, along with any necessary visas, permits, or travel insurance required for your chosen holiday. Himal Eco Treks Pvt. Ltd. (HET) cannot be held responsible for any issues, delays, or denied entry at destinations if you fail to have the required and valid travel documents.

5.2 Compliance with Laws and Regulations: You are obligated to adhere to the laws and regulations of the countries visited during the tour. In the event of a violation of these laws and regulations, you are required to leave the tour immediately. In such cases, you forfeit the right to file any claims or complaints against HET. Himal Eco Treks Pvt. Ltd. will not be held responsible for any refunds, compensation, or additional expenses incurred by you due to non-compliance with local laws.

6. Travel Insurance Advisory:

6.1 Purchase of Travel Insurance:

Himal Eco Treks Pvt. Ltd. (HET) does not automatically include travel insurance in our holiday packages. It is strongly advised that you procure comprehensive travel insurance independently. This insurance should cover medical expenses, personal accidents, and, especially if you are trekking in mountainous regions, rescue evacuation.

Understanding the potential risks associated with travel, HET encourages you to prioritize your safety and well-being by obtaining suitable travel insurance. This precautionary measure ensures that you are adequately covered in the event of unforeseen circumstances, providing you with peace of mind throughout your journey.

For any inquiries or guidance regarding the selection of an appropriate travel insurance policy, feel free to contact us. Your safety is of utmost importance to us, and we appreciate your attention to this critical aspect of travel preparation.